At Webclues Technology, we understand the importance of customer satisfaction, and that’s why we prioritize this first. Also, we believe that business needs may alter due to unforeseen circumstances. This is why we launched our Cancellation and refund Policy dedicated to delivering transparency and clarity. With this, our purpose is to make sure a hassle-free experience, if our customers need to cancel or alter their deal with our services. Also, we commit to resolve every concern efficiently. You are free to read below to understand all your rights, and responsibilities and how to handle the need for cancellation and refund with us.

Policy’s Outline

We acknowledge the unusual circumstances in a business, when you may need to cancel your reserved services with us and request a refund. This policy outlines conditions when cancellation and refunds are processed. Where, our goal is to build a clear, honest, and professional relationship with our clients.

Cancellation Policy

Service Cancellation by Client

Clients can make a cancellation request anytime, simply by contacting our support team at business@webcluestechnology.com or giving a call at +(91) 9119727476. Cancellation requests must be submitted in written form and will be acknowledged within 24 to 48 hours.

Cancellation Before Project Commencement

If the project has not been initiated by the team, a full refund will be provided, while deducting the administrative fee.

Cancellation After Project Commencement

If the team has started working on the project, the refund will be calculated on the basis of project completion. Also, third-party expenses will be deducted from the actual refund amount. Monthly and Recurring Services The client must make a cancellation request before 30 days for services like SEO, PPC, and Social Media Management. Services will continue until the end of billing, no partial refund will be provided.

Refund Policy

Eligibility for Refunds

The refund amount is applicable only if Webclues Technology is not able to deliver services as per the agreed terms.

Dissatisfaction due to any subjective reason will be considered after a review, and a refund may be offered at the discretion of management.

Non-Refundable Services

No refund for:

Services that have been delivered or fully completed.

Delay in delivery due to lack of communication or failure to share any necessary information.

Third-party fees include hosting charges, domain registration, and paid advertisements.

Client Responsibility

A seamless cancellation or refund process is in the control of the client:

Deliver clear and concise project requirements.

Respond to our requests on time.

Raising concerns during the project rather than after a successful completion from our team.

Unexpected Events

Webclues Technology shall not be answerable for any delays or failure to fulfill obligations due to any unforeseen happenings, as these are beyond our control. It includes natural disasters, war, pandemics, and changes in governmental regulations.

Settlement Process

In a situation of disagreement about cancellation or refund, both parties will a try to resolve the matter on a mutual decision. If an agreement can not be delivered, the dispute will be settled on behalf of the laws of India.

Timeline for Refund and Cancellation Process

Submit Request (Cancellation / Refund).

Review stage by Webclues Technology.

Notify approval or rejection within 24 to 48 working hours.

Atlas! Refund will be processed within 7 to 10 working days, if applicable

If you still have any questions regarding the cancellation or refund policy, feel free to reach out to us by email: business@webcluestechnology.com, Phone: +(91) 9119727476, or www.webcluestechnology.com.

We are dedicated to delivering reliable and transparent services to you. Thank you for choosing Webclues Technology